Shipping Policy – Niya at Home

Last updated: November 3, 2026

1. Order Processing

At Niya at Home, we strive to process all orders as quickly as possible. The estimated processing time is displayed during checkout. Processing times may be longer during busy periods.

2. Shipping and Delivery Times

We ship to the countries available at checkout. Estimated delivery times are displayed before placing an order.

Delivery times are estimates unless a specific delivery timeframe has been agreed upon. We will inform customers of relevant delays when necessary and respect all applicable statutory delivery rights.

3. Shipping Costs

Shipping costs are calculated based on the destination and the order. All applicable shipping fees will be clearly displayed before completing your purchase.

4. Track & Trace

Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.

5. Delays and Missing Packages

If your order is delayed or your package is missing, please contact our customer support team. We will investigate the issue with the shipping carrier and provide an appropriate solution in accordance with applicable law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Additional costs resulting from incorrect address details may be charged to the customer, to the extent permitted by law.

7. Damaged Items

If your order arrives damaged, please contact us as soon as possible, preferably with photos of the damage. We will provide an appropriate solution in accordance with your statutory consumer rights.

8. Contact

For any questions regarding shipping or delivery, please contact:

Niya at Home
Email: info@niyaathome.com