Returns & Refunds Policy

At Niya at Home, we want you to shop with confidence and be satisfied with your purchase. If an item doesn't quite meet your expectations, we're happy to help.

Below, you'll find information about returns, refunds, and how to report damaged items.

1. Right of Withdrawal – 14 Days

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

The withdrawal period begins on the day after you, or a third party designated by you, receive the item. If items from the same order are delivered separately, the period begins after receipt of the final item.

To exercise your right of withdrawal, you can send us a clear statement within this period by emailing cinkcommerce@gmail.com, using the withdrawal form at the bottom of this page, or using the withdrawal function available on our website.

You may also cancel your purchase before receiving your order.

After notifying us of your withdrawal, you have an additional 14 days to return the item.

2. Return Conditions

We kindly ask you to handle any items you may wish to return with care.

You may unpack, inspect, and assess an item as you would be permitted to do in a physical store.

We ask that items be returned carefully packaged and complete, preferably with their original packaging, components, and accessories.

Original packaging is not a legal requirement for exercising your right of withdrawal.

If an item has been used beyond what is necessary to establish its nature, characteristics, and functioning, a deduction for diminished value may apply. This deduction will be based on the actual reduction in value, in accordance with applicable law.

3. Return Shipping Costs

For standard returns under the right of withdrawal, the direct return shipping costs are the customer's responsibility, provided this information was communicated before purchase.

These costs depend on the item's size, weight, and the chosen shipping carrier.

For larger items that cannot be returned through regular postal services, such as certain furniture pieces, higher transportation costs may apply. Estimated direct return shipping costs will be displayed on the relevant product page before purchase.

We recommend packaging returned items securely and, whenever possible, using a shipping method with tracking.

If an item is incorrect, defective, or damaged and we are legally responsible, we will cover the necessary costs of providing an appropriate solution.

4. How to Return an Item

We recommend emailing cinkcommerce@gmail.com with your order number and the item you wish to return. You will receive practical return instructions.

You may also submit your return request through our online withdrawal function. Prior approval or a specific return registration is not required to exercise your statutory right of withdrawal.

Please send your return within 14 days of notifying us of your withdrawal to:

Niya at Home
De Giem 25
7547 SW Enschede
The Netherlands

Please keep your proof of shipment until your return has been processed.

5. Refunds

Following a valid withdrawal, we will refund the amounts due within 14 days of receiving your withdrawal notification.

We may withhold the refund until we have received the returned item or until you have provided evidence that the item has been sent back, whichever occurs first.

If you withdraw from your entire order, you will receive a refund of the purchase price, including the cost of the least expensive standard delivery option we offered for that order.

Additional costs for more expensive delivery options, such as express shipping, are non-refundable.

For partial returns, you will receive a refund for the returned items. Original shipping costs will be refunded for partial withdrawals only where required by applicable law.

Refunds will be issued using the same payment method used for the original purchase, unless you expressly agree to another method that does not involve additional costs.

6. Items Excluded from the Right of Withdrawal

Certain products may be legally excluded from the right of withdrawal. These include:

• Items made to your individual specifications or clearly personalized.

• Sealed products that are genuinely unsuitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery.

• Other products that fall under specific legal exceptions according to applicable law.

An item is not automatically excluded from returns simply because it was specially ordered or made available on request.

Any applicable legal exceptions will be clearly stated on the relevant product page before purchase.

These exceptions do not affect your statutory rights regarding defective or non-conforming products.

7. Damaged, Defective, or Incorrect Items

We take great care in ensuring the quality and safe delivery of our products.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at cinkcommerce@gmail.com. We recommend including your order number and, if possible, photographs of the issue so we can assess it more efficiently.

These recommendations do not limit your statutory consumer rights.

If a product does not conform to the sales contract, you are entitled to the applicable legal remedies, such as free repair or replacement and, where legally applicable, a price reduction or refund.

Within the European Union, consumers are entitled to a minimum of two years of statutory protection for non-conforming goods. Some countries may provide longer protection periods.

8. Contact

If you have any questions regarding returns or refunds, please feel free to contact us.

Niya at Home
Email: cinkcommerce@gmail.com

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional.

To: Niya at Home, De Giem 25, 7547 SW Enschede, The Netherlands
Email: cinkcommerce@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale for the following goods:

Product(s): ____________________

Order number: ____________________

Ordered on: ____________________

Received on: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Date: ____________________

Signature of consumer(s): ____________________
(Only required if this form is submitted on paper.)

(*) Delete as appropriate.

Last updated: November 3, 2026